Shipping

We at Wine Lovers Warehouse use the Australia Post eParcel Delivery Service. Your order can be monitored by you from your computer. Upon request we will send you your Australia Post Delivery Number and a link to the Australia Post parcel tracking website. Alternatively, you can Log In to our website the day after placing your order to find out your individual Consignment Number.
PLEASE NOTE:
1. Calls cannot be made prior to delivery.
2. Wine can not be left outside the boundry line of a property.
3. 'Special Delivery Instructions' are a guide, it is not a guarantee that these instructions will be followed. Due to OH&S it is at the driver's discretion as to whether they deem the instructions safe to adhere to.
4. If you are not in attendance when delivery is attempted and no authority has been provided to leave the items without a signature, the consignment will be returned to your Local Post Office to await collection. A card will be left in your letter box to advise of the collection point. Australia Post will not re-deliver once an item has been carded awaiting collection.
5. Wine Lovers Warehouse and Australia Post will not be held responsible for any missing goods when authority has been provided for your goods to be delivered without a signature.
6. All deliveries that are returned to sender due to incorrect addresses provided by the purchaser will be charged a $10.00 per case re-dispatchment fee.
7. Wine can not be delivered to persons under 18 years of age.
8. Delivery to the door may not occur in some rural locations.
9. Wine Lovers Warehouse does not deliver wine outside Australia.

Estimated Delivery Times

We at Wine Lovers Warehouse use Australia Post to deliver all out wines throughout Australia. We have a daily pick-up arranged with Australia Post. Please allow for the following estimated delivery times when placing your wine order:
For deliveries within Victoria, please allow 3-5 working days.
For deliveries outside Victoria, please allow 5-10 working days.

FREE Delivery to most areas

To find out if you are eligible for free delivery, please check our website by entering your postcode in the space provided.

FREE Delivery covers most areas within Australia with the following exclusions:
Tasmania $12.00 per case
Perth Metro $12.00 per case
Western Australia Country $18.00 per case
Northern Territory $36.00 per case

Returns

If your bottle of wine is suffering from a wine fault and does not meet the high standard you associate with Wine Lovers Warehouse, please return the remains of the bottle to the place of purchase for a replacement bottle or contact us. If you purchased your wine over our website, your place of purchase is our Brighton store.
PLEASE NOTE:
All return claims must be made within 14 days of receipt of your wine order. Office hours are 10.00am to 6.00pm Monday to Friday.
Wine Lovers Warehouse
515 Nepean Highway,
Brighton, Victoria, 3186
Phone: 03 9596 4278
Fax: 03 9596 3978
Email us now sales@wineloverswarehouse.com.au

Cancellation of Orders

If you wish to cancel an order you have placed with Wine Lovers Warehouse via our website, you must inform us in writing (by fax or email) stating your full name and quoting your order number, within 1 hour of placing your order.
Fax: 03 9596 3978
Email us now sales@wineloverswarehouse.com.au

100% Money Back Guarantee

We appreciate it can be difficult choosing wine without first smelling and tasting it. To give added confidence when purchasing wine online with Wine Lovers Warehouse we offer a 100% Money Back Guarantee.

At Wine Lovers Warehouse we try to describe our wines as accurately as possible in the brief tasting notes provided and pride ourselves on the quality and value for money range of boutique wines we stock. We attempt to stock a diverse range of boutique wines that cater to every wine lover's taste. Here's what our customers have to say about our service (Testimonials).

If you are not satisfied and the wine you have purchased does not meet the high expectations you have of Wine Lovers Warehouse , you can return any unopened wine for a full refund (see conditions below):

The following Conditions apply to our 100% Money Back Guarantee:
-Customers will receive a Full Refund (for 12 bottles) upon receipt of a minimum 10 unopened bottles returned.
-Customers must notify Wine Lovers Warehouse within 14 days of receiving your wine that you intend to take advantage of our 100% Money Back Guarantee
Phone: 03 9596 4278
Fax: 03 9596 3978
Email us now sales@wineloverswarehouse.com.au
-Customers are responsible for sending and paying the return postage and insurance costs incurred in returning the unopened bottles of wine to:
Wine Lovers Warehouse
515 Nepean Highway,
Brighton, Victoria, 3186
-Our 100% Money Back Guarantee Refund does not include any reimbursement for the return postage and insurance costs incurred by the customer.
-Our 100% Money Back Guarantee is only available to customers within Australia.
-All wine on our website qualify for our 100% Money Back Guarantee offer.

Sales Taxes

We are required to automatically charge and withhold the applicable GST for orders to be delivered to addresses within Australia. Each customer shall be solely responsible for all sales taxes, or other taxes, on orders shipped to any other state or country.

Permission to Return and to Receive Credit

We will accept return of merchandise ONLY IF IN SALEABLE CONDITION and notification is within 14 days of receipt. We will Issue Credit to your account or Credit Card in Australian dollars. For unwanted merchandise the cost of return shipping shall be the responsibility of the customer.

Damaged or Incorrect Merchandise

We will, upon your request, replace any merchandise that is received in damaged condition or as a result of a picking error. No material will be accepted or replacements issued without prior approval to return such merchandise. Filing of claims will be our responsibility.